SBH Balance Enquiry
SMS banking, a powerful tool for customer care services
SMS or text marketing has become the favorite tool of marketers. Not only private companies are opting this strategy for mass communication but the public sector has also started indulging in the same because of a highly receptive audience and the success rate of promotional activities. Customers carry their mobile phones everywhere and that makes it the best communication channel. In a recent study, it has been found that 80% of messages are opened and read, the figure is good enough to involve the same in the marketing strategy.
A step to move forward
However, the public sector has gone one step ahead and has introduced this service as a tool to serve customers. SMS may be a simple and short word but it is a powerful tool for one point communication. Various public sector institutions like EPFO, Banks have made SMS a platform through which a customer can avail the details of his account balance within minutes of sending a message. This service has made it easier for customers to know their account balance without even going to the bank.
Beneficial for both customers as well as employees
In this fast-paced life, no one has time to stand in long queues just to get passbook updated, with these services not only banks, have helped customers but this step has also helped bankers to take a sigh of relief. Earlier, one person was specifically designated to do this job for worthy customers, not only it was a wastage of manpower but also there was no skill required to do this job, hence banker doing this job used to feel monotonous and non-worthy. But now with fewer walk-ins to know the balance, the same manpower can use their skills to perform a better job which is productive for both banks as well as the employee performing this job.
Most of the banks have already started this service, and the recent addition in the list is State bank of Hyderabad. All you need to do is to give a missed call on a toll-free number, 09223766666 from your registered mobile number and you will get the details of your last three transactions with available balance. Also, under this service, you can send an SMS “SBH” to 09223488888 from your registered mobile number and can get the account details.
In case you are unable to get through the service, you can always visit your nearest branch or can contact customer care on their toll-free numbers 18004251825 or 18004254055 to activate the missed call banking service. Also, to register for SMS or missed call banking service, you can send an SMS “REGSBH” followed by your account number to 09223766666. After sending a message, you will get revert from the bank stating that you have been registered for the said services.
Technology is giving wings to every sector to work in a better and efficient way. Such services are proof that the Indian banking system is evolving and growing with technology. Not only these small initiatives are a great way to enhance customer care services but also such services help to strengthen the customer base.